Islami Bank Reaffirms Service Excellence Drive

Islami Bank Bangladesh PLC has reiterated its commitment to strengthening service quality and reinforcing public confidence through a renewed, institution-wide service improvement programme. The pledge was underscored at a staff conference held in Dhaka, bringing together officials and employees from three operational zones and five corporate branches. The breadth of participation reflected the bank’s emphasis on aligning policy direction with frontline execution to deliver consistent, customer-focused banking services.

The conference took place on Saturday, 31 January 2026, at the Sena Prangan within Dhaka Cantonment. Senior policymakers, members of the board, executive leadership, and a large number of branch- and field-level officials were in attendance. Rather than a ceremonial gathering, the event served as a strategic forum to reinforce expectations around customer service standards, behavioural discipline, and the practical integration of a service-oriented philosophy into everyday banking operations.

Addressing the conference as chief guest, Professor Dr M. Zubaidur Rahman, Chairman of Islami Bank Bangladesh PLC, emphasised that a bank’s true strength lies not merely in its capital base but in the trust and confidence of the public it serves. He described customers as the lifeblood of the institution and urged employees at all levels to approach their responsibilities with a sense of ownership. Particular emphasis was placed on treating customer complaints with the highest priority and ensuring swift, effective resolution. According to the Chairman, when employees internalise the institution as their own, service quality, operational efficiency, and professionalism improve organically.

The conference was chaired by Managing Director Md Omar Faruk Khan, who highlighted the critical role of small and medium enterprise (SME) financing in strengthening Bangladesh’s economic foundations. He noted that inclusive financing of SMEs is indispensable for achieving sustainable economic growth. Alongside this strategic focus, he issued clear guidance on simplifying banking procedures for retail customers, maintaining uniform service standards across all branches, and ensuring courteous, customer-friendly conduct throughout the organisation.

The event was attended by several senior figures, including Mohammed Khurshid Wahab, Chairman of the Executive Committee; FCA, FCS Md Abdus Salam, Chairman of the Audit Committee; Professor Dr M. Masud Rahman, Chairman of the Risk Management Committee; and independent director Md Abdul Jalil. The opening address was delivered by Additional Managing Director Md Altaf Hossain, while Deputy Managing Director Md Mahbub Alam offered the vote of thanks. Other senior executives, including Engineer Mohammad Jamal Uddin Majumder and Dr M. Kamal Uddin Jasim, were also present.

Participants collectively reaffirmed their commitment to embedding ethics, professionalism, accountability, and prompt service delivery into daily banking practices. Through this conference, Islami Bank articulated a clear and actionable framework for enhancing branch-level service quality, reinforcing its role in supporting inclusive and sustainable national economic development.

Conference at a Glance

Through this initiative, Islami Bank Bangladesh PLC has signalled its firm resolve to continuously build customer trust, deliver improved services, and contribute meaningfully to inclusive and sustainable economic growth.