MetLife Secures IDRA Life Insurance Excellence Award

MetLife, the renowned United States-based life insurance provider, has been honoured with the 2025 Insurance Excellence Award by Bangladesh’s Insurance Development and Regulatory Authority (IDRA) for outstanding performance in the life insurance sector. The award recognises insurers that excel in customer satisfaction, financial stability, and service quality, underscoring MetLife’s leading position in the Bangladeshi market and its unwavering commitment to customer-centric service.

IDRA conducts an annual evaluation of insurance companies operating in Bangladesh, measuring their performance against three key criteria:

Customer Satisfaction – gauging the overall experience and contentment of policyholders.

Financial Stability – assessing solvency, risk management, and long-term resilience.

Service Quality – reviewing efficiency in claims processing, advisory services, and overall operational excellence.

Companies demonstrating exceptional performance across these parameters are recognised with the Insurance Excellence Award, widely regarded as a benchmark of reliability and leadership in the life insurance industry.

Having operated in Bangladesh for several decades, MetLife has consistently prioritised rapid claims processing, personalised financial guidance, and responsive customer support. Leveraging technological innovations and expanding service channels, the company ensures policyholders enjoy a seamless and satisfactory experience. Analysts attribute MetLife’s award-winning performance to its digital service integration and commitment to superior customer care.

The table below summarises the top three recipients in the 2025 IDRA Life Insurance Awards:

Commenting on the achievement, MetLife Bangladesh’s Managing Director and CEO said,
"This award recognises our steadfast commitment to service excellence, customer satisfaction, and financial strength. We remain dedicated to maintaining these standards and delivering even higher-quality services to our clients in the future."

Insurance analysts note that awards of this nature foster healthy competition, drive improvements in service quality, and elevate industry standards. While MetLife’s recognition reflects its strategic vision and dedication, it also establishes a benchmark for excellence for other life insurers in Bangladesh.

By securing the 2025 IDRA Life Insurance Award, MetLife has fortified its market leadership, reinforced trust among customers and investors, and set a high standard for the sector, exemplifying best practices in life insurance services across Bangladesh.