Narayanganj Bus Counters Fined for Overcharging

In a recent operation in Narayanganj city, two bus ticket counters were fined for selling tickets above the official fare and failing to display fare charts, according to the District Office of the National Consumer Rights Protection Directorate. The move comes as part of ongoing efforts to safeguard consumer rights and ensure transparency in public transport services.

The operation took place on Tuesday morning, 17 March, under the supervision of Hridoy Ranjan Banik, Assistant Director of the Narayanganj district office. He led a team to inspect several bus counters across the city to verify compliance with government-mandated fare structures.

During the inspections, two counters were found violating the regulations: the Golden Line Counter in the Chashara area and the Dolphin Express Counter in Khanpur. Both counters were charging passengers above the approved fare and had failed to display fare charts visibly for commuters. As a result, fines were imposed and collected immediately.

The operation was conducted with the assistance of a police team led by Sub-Inspector Kalam from the Narayanganj District Police Line, ensuring security and smooth execution of the inspection.

Speaking to the media, Assistant Director Banik said, “This action was taken following complaints about tickets being sold above the official fare. Two counters were fined during the operation. Our mission is to protect public interest, and such operations will continue to ensure fair practices.”

He further emphasised that displaying fare charts clearly is mandatory and that repeated violations could lead to stricter penalties. These inspections aim to deter malpractice, particularly in busy urban areas where passengers often face overcharging.

Local commuters have welcomed the initiative, stating that such measures help prevent exploitation and ensure that public transport remains affordable. The Directorate has announced that similar inspections will be conducted periodically across other parts of the district to monitor compliance and protect consumer rights.

By combining regulatory enforcement with public awareness, authorities hope to maintain transparency in bus services, minimise fraudulent practices, and enhance trust between passengers and transport providers.

This operation marks a significant step in holding ticket counters accountable and promoting consumer rights in Narayanganj, reflecting the government’s commitment to fair trade practices and ethical service delivery.